Customer Success Intern

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Customer Success Intern

We are opening new doors in real estate marketing

Internship · Oslo

ABOUT THE POSITION

As a result of our growing customer base, we are seeking new talent to help us develop our existing customer portfolio. As Customer Success Intern you will be introduced to Marketer from the inside and how our Customer Success team operates when setting up marketing plans for property projects, participating in client meetings, research activities, and handling day-to-day tasks. You will work closely with our Customer Success Managers, and through excellent communication contribute towards client follow-up and ensure that we deliver according to expectations. Further, you will coordinate our daily campaign activities, and work with a combination of technology platforms like Facebook, DV360 and Marketer’s own SaaS product to ensure that all campaigns are running smoothly and performing with maximum effect. To provide excellent service as well as introducing customers to our systems, you will receive training from supportive coworkers in all relevant systems.

We are looking for someone who is organised and able to see the bigger picture, always asking yourself questions like “Is there a pattern behind errors?” or “Are we delivering as intended?” You are able to identify potential improvements and keep a critical eye on operational situations. Additionally, you have a good business understanding, and are motivated by the opportunity to develop and nurture relationships with our existing customers in the future.

The immediate tasks for your position are:

  • Ensure that digital ads are delivered in high quality
  • Create and run digital marketing campaigns
  • Monitor and optimize campaigns
  • Perform quality assurance checks on campaigns
  • Create campaign reports and maintain information flow within the company
  • Communicate efficiently with appropriate colleagues and internal teams, and present your findings in a comprehensive way

Other tasks that may occur are:

  • Submit technical inquiries to the right department in the company
  • Assist in solving simple technical inquiries
  • Participate in client meetings
  • Assist with system testing

You will be given time and opportunity to get to know both the company and the real estate industry well, and we will provide the necessary training for you to succeed and develop further in your own career. We are looking for a colleague who wants to build a future at Marketer, and the goal of the internship is for you to develop a great understanding of our business model and system, and be able to provide safe answers to our customers.

Down the road, some of your tasks might include:

  • Handle your own customer portfolio
  • Provide platform introduction and training to our customers
  • Gather customer feedback on products and solutions offered
  • Develop and nurture relationships with existing customers
  • Contribute to the development of the products and services offered
  • Stay up to date on your clients' real estate portfolios
  • Keep all relevant CRM data and customer information updated
  • Update customers with reports / statistics / results

The work culture here at Marketer is absolutely remarkable. I have never before experienced being involved with such smart and innovative people who always want to help each other out. During my internship, I hope to continue learning from my experienced co-workers and to gain more relevant experience in digital marketing. I also enjoy the fast-paced environment, how much the company is growing and that we are constantly evolving with new technologies, aiming to be the best in the market.

Tiril Grimsrud, Customer Success Intern

If you are interested in learning more about life as an intern at Marketer, click here


The internship is intended to last for 6 months, depending on how quickly you develop and if you transfer to a permanent position. We can offer the opportunity to start part-time during your studies, and after graduation start full-time on your internship.

ABOUT YOU

  • You have recently graduated, or you are about to graduate from your final year of studies, in business or related fields
  • You are structured and outgoing
  • You have a strong Business Acumen
  • You are ambitious and humble enough to be a good team player
  • You have excellent command of the Norwegian and English language, both written and oral. Other languages, such as Spanish and French, is an advantage. 

MEET YOUR TEAM

Marie Bolme

Customer Success Intern

Åse Mari Hidem

Customer Success Manager

Trygve Vardenær

VP Customer Success

Henrik Hemmestad Bjerke

Senior Customer Success Manager

Oda Helene Nilsen

Customer Success Manager

Tiril Grimsrud

Customer Success Intern

PERKS AND BENEFITS

  • Collaboration
    Curious, ambitious and dedicated colleagues with an international background, who creates an engaging and collaborative working environment.
  • Career development
    You will experience professional challenges, significant personal growth and the opportunity to influence the digital marketing solutions of the future for the real estate industry.
    Good opportunities for permanent employment. 
  • Competitive conditions and good health insurance.

  • Social activities

    As a technology company and start up we enjoy a fast-moving environment, and celebrate success. In addition, social events from time to time gives us the opportunity to relax, and brings us closer as a team. We are a group of career driven friends working together, sharing knowledge and valuable insights, and we are always looking for new colleagues.

  • Prime location
    Central location along the pier at Tjuvholmen in Oslo.
  • All necessary equipment.

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ABOUT MARKETER

Marketer is one of the leading proptech companies in Europe, with a superior offering of data-driven, AI-powered and automated digital marketing and sales solutions for residential real estate. Marketer already serves clients in more than 20 countries on all continents, with outlooks of continued massive growth. Our state-of-of-the-art solutions are revolutionizing the way developers and real estate agencies work with their sales planning, digital marketing, the transaction itself, and after-sales activities.

By providing an end-to-end platform for developers we provide our newbuild customers with a complete e-Commerce solution. Combined with targeting the right buyers, at the right time and place, we also enable developers to drive traffic to their store, enabling them to understand their customers, take control over the customer journey, and drive direct sales.

Selling secondhand real estate is all about finding the right buyer. We offer real estate agents a solution to leverage data and insights to create the best sales strategy, and the tools to reach the most relevant buyers. And it works - we recently published a study on the “Marketer effect” proving how customers achieve a premium on the selling price when using our solution.

Marketer also operates the two online residential real estate portals; Eiendom.no and Newbuilds.com.